• Coronavirus Advice

    If you suspect that you have the Coronavirus, please do not go to a GP surgery, pharmacy or hospital.

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    Coronavirus Advice
  • Welcome to Devon Road Surgery

    We are currently accepting new patients, click the button below for more information.

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  • Repeat Prescription

    Unless you are a dispensing patient - i.e. you get your medicines directly from us, please request your repeat medication via the POD [Prescriptions Ordering Direct] Service on 0300 131 1100 or via the HealthEra App

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  • Doctorlink Online Consultations

    Please register for this service to access the medical advice and care you need.

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  • Download the HealthEra App Now

    This is the preferred method of requesting repeats for our patients*.

    *Do not use this app if you are a patient who is dispensed medication by the Surgery - please order your repeats online.  You are only eligible for dispensing if you live outside of 1-mile as the crow flies from the nearest Pharmacy.

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Welcome To The Practice

Latest health guidance regarding Coronavirus (COVID-19).

If anyone (including children) develop a high temperature - they feel hot to touch on their chest or back or a continuous cough (this means they've started coughing repeatedly, or experience a loss or change in sense of smell and taste, they and all members of their household should self isolate for 14 days from the day the first person got symptoms, i.e. not leave the house. EVEN IF THE SYMPTOMS ARE VERY MILD and wouldn’t normally stop you or your child carrying on as normal.

You should contact us if:

  • you feel they cannot cope with their symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Your GP cannot test for COVID-19.

Testing of People with COVID-19 Symptoms – New Phone Number! Everyone with symptoms should still be encouraged to ask for a test online at nhs uk/ask for a coronavirus test but there is also now a new number, 119, to call so people who cannot go online can arrange a test. By calling 119 people can also ask questions about a test they've booked or chase results. The phone lines are open from 7am to 11pm

Have you been identified as High Risk of Complications if you get COVID-19?  For information on shielding: go to: Government guidance for extremely vulnerable people and shielding

If you have not received a text or letter identifying you as someone who is at high risk of severe illness if you catch Coronavirus:

  • There are several categories of patient who may also fall into this group who are at increased risk.  If you do not receive a letter and feel this could be you or you have received a letter telling you that you are not required to shield, please go here for more information.  If you feel you fall into one of the categories listed *here* as being extremely vulnerable please email the surgery at gp.g82088@nhs.net stating what your condition is and with your GPs agreement, a letter of evidence will be sent out to you.
  • If you do fall into this group, please read here for more advice about staying safe at home here: https://www.gov.uk/coronavirus-extremely-vulnerable-guidance and for advice on looking after your health at home for both high and moderate risk patients visit https://www.nhs.uk/health-at-home/
  • For further support and advice from the government click here
  • For information on looking after mental health and wellbeing during the COVID-19 crisis click here
  • For all other coronavirus support and advice including financial click https://www.gov.uk/coronavirus
  • if you have a medical concern, phone and book a telephone assessment as you would normally, or sign up for our new online consultations here https://app.doctorlink.com/register

People who feel they are vulnerable at home during the COVID-19 pandemic, and who would benefit from support from NHS Volunteer Responders, can now self-refer to the scheme rather than depending on their GP practices or other professionals to refer them.  NHS Volunteer Responders can help with tasks such as collecting shopping and prescribed medicines or driving patients to medical appointments.

The number for people to call to make a self-referral is 08081963646 8am to 8pm

HOW CAN YOU HELP KEEP GP PRACTICES OPEN?

1. If you are told to come to the surgery for an assessment listen carefully to instructions.  You may be asked to wait in your car until the Clinician calls you in/to wait in a different area. This is to protect you and other patients.

2. DO NOT attend your gp surgery for any reason unless you have been advised to.

3. Register for Patient Access, the NHS app or myGP to able to book telephone consultations and check test results and your notes in the near future.

 https://www.devonroadsurgery.co.uk/pages/Online-Services

4. Do not call the GP surgery unless you need to. Surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage first.

5. Register for electronic prescribing and inform your pharmacy that you wish to nominate them. You can then request prescriptions online avoiding the need to come into surgery. 

If you are a dispensing patient do not nominate a pharmacy but please sign up for online repeat requests if you have not done so already and your requests will come through directly to the dispensary.  If you are unwell, please send somebody else who is well to collect scripts and/or dispensed medication from the Surgery.  Please let us know if you are self-isolating, live alone and are having difficulty attending the surgery to collect your dispensed medication.  We will do what we can to help.

https://www.devonroadsurgery.co.uk/pages/Repeat-Prescriptions

Your GP practice needs your help to ensure that they can protect patients and staff and to stay open at this difficult time.

Please remember that if you are unwell for other reasons eg chest pain / found a breast lump / other significant illnesses you should still ask for help!

This may be a worrying time and some may find they are struggling with their mental health. Please visit:

https://www.devonroadsurgery.co.uk/pages/Counselling-Self-Referral

For the links to how to self refer for psychological therapies- these can be done online and over the phone too.

Lastly please look out for your vulnerable neighbours, family and friends. Please if you know you have a housebound neighbour, check they have enough food and can collect their medicines.

For most COVID 19 will be a mild illness. The purpose of trying to reduce the rate that people catch it by isolating those affected is to try to keep the NHS running to be able to care for those who are very sick.

Message from our hospital colleagues:

1. DO NOT attend the Emergency Department unless it is an emergency.  They were struggling with workload before COVID-19! But conversely if you have a genuine emergency like chest pain that persists or symptoms of a stroke (FAST) DO NOT DELAY. Call 999.

2. Please do not attend hospitals for visits or appointments or attend care homes if you have even the mildest symptoms of a fever/cough (therefore should be self isolating for 7days) 

If you want your health carers to be there when you need us we need your protection!

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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

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