The clinicians see or speak to their patients by appointment. We have a mixed clinical team made up of GPs, Nurse Practitioners, Paramedics, Clinical Pharmacist, Practice Nurses, Health Care Assistants and Care Co-ordinators. To book an appointment please book online via eConsult which is available between the hours of 8.00am and 11.00am Monday to Friday. If you are unable to use eConsult or need urgent help between the hours of 11.00am and 6.30pm Monday to Friday, then call us on 01322 862121 and speak with one of our patient navigators who will be able to assist you.
Appointments for nurse procedures are booked as normal, over the telephone or via link sent out by text.
A lot of our consultations continue to take place over the telephone* - [please note all calls are recorded]. Face to face appointments can be booked - please note your preference on your eConsult form or when speaking to one of our patient navigators.
If you require advice or an appointment due to sudden illness and the surgery is fully booked, you may be advised to attend a local urgent treatment centre, Accident and Emergency or a minor injuries centre depending on what the problem is.
From the 1st March 2021, our phone lines have been open from 8.00am through until 6.30pm each day. Our doors will still open at 8.30am and there may occasionally be a lunchtime closure during the week for staff meetings but our phones will remain open. See Surgery Times for more detailed information.
From 1 October 2018, Dartford, Gravesham and Swanley have had 'hub' appointments available so that our staff can book you in to be seen by a GP, nurse and other health professionals until 8.00pm Monday to Friday, and at weekends and bank holidays.
This is part of a national drive to improve access to GP services and give people the opportunity to see health professionals at a time that suits them.
The appointments won’t always be at this surgery, but your notes will be available to the GP, nurse or other health professional, providing you give your consent.
You may be offered one of these appointments in response to an eConsult.
We will offer the new appointments routinely but please tell us if you particularly need a Saturday, Sunday or evening slot. We will also tell you where the appointment will be.
Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.
Appointment reminders on your phone
Patients for whom we hold a registered mobile number will be texted out appointment reminders unless they have opted out. When the text reminder arrives, you have the option to cancel by simply texting back cancel. We also send out targetted health campaigns via text and reminders for vaccinations. Please note, if you have a shared mobile number [i.e. your mobile number is also on other family members records, this means you will receive text reminders for them and sometimes targetted health information meant for them. You may wish to consider having your teenagers providing us with their own mobile phone number to allow us to text them directly.