General Feedback using the Family and Friends Test questions via text:
Had no problem getting a appointment all very pleasant and helpful happy with the experience thank you"
"Staff very helpful and efficient"
"The consultation helped immensely"
"We always get very good advice or treatment from the surgery"
"Good suggestions offered to help me."
"Helpful informative and attentive to my needs"
"Very professional and caring attitude"
"It was very helpful."
"Always happy with devon road surgery"
"Had no problems - simple has that"
"System so easy to use"
"Helpful, friendly, offered advice"
"Everyone was so helpful"
"I was very pleased with the way I was treated."
"The service was prompt even with covid"
"Everything explained to me"
"Good fast service"
"Very thorough and professional as always"
"Because everybody was efficient at their jobs"
"It was a good experience"
"They have been very quick and efficient."
"Good reminders sent before phone consultation. Actual call close to allotted time.
About our Doctors:
"Satisfactory discussion with Doctor"
"Best Doctor ever"
"Dr Mike is a hero!"
"I wasn't expecting a call back but it was very reassuring that my GP checked up on me".
"Dr Lawrence listened and was extremely thorough in his consultation."
"Telephone call with dr elena was very thorough. Her concern and understanding is second to none."
"Doctor called when stated. Incredibly helpful and thorough"
"My GP telephoned within 5 minutes of the appointment time; all matters covered promptly."
"Dr Mike was very helpful, the overall experience was very satisfactory."
"Dr called on time and was happy to refer me on for my problem"
"Dr Lawrence was kind, thorough, explained everything extremely well and was a pleasure to talk to"
"Doctor listened and was kind and understanding"
"The doctor reassured me over my medical problem"
"GP was professional in his approach in having to ask as he put it 'personal' questions."
"Doctor was lovely - very caring"
About our Nursing staff:
"Nurse Elizabeth is excellent. Helpful, reassuring and cheerful."
"Didn't have to wait long, and the nurse explained everything and was very helpful."
"The nurse Kate was very helpful and very nice"
"Very good diabetic consultation by phone"
"Blood test taking quickly and painless"
"Nurse was excellent treated me like a person Brilliant"
"Nurse was lovely who took my blood very gentle another nurse weighed me took my blood pressure was very nice chatty made you feel welcomed no rushing"
About our Reception/Admin staff:
"Was called today informing me of my urine test result and that the prescription was at the chemist , very grateful thought I would be holding onto the surgery for ages asking for my results"
"Call back worked well, all receptionists are helpful and kind. Call from dr as and when I was told I would get one"
"Always been very happy with our doctors and the receptionist are always polite and helpful, if we have a phone consultation they are always on time ."
"Very good. Receptionist & nurse very polite and friendly".
Professional advice and help, short waiting time and the most important: both receptionist and a doctor knew exactly what I am talking about and tried to help me. Thank You!"
"Receptionist was understanding of my issue".
"If I have any problems it is sorted out straight away and the receptionist are kind and polite"
"I arrived receptionist very polite did not have to wait long"
About our Covid Vaccine Clinics:
"Attended for Saturday covid vaccine. A well organised combination of volunteers and professionals made this quite a moving experience. Thank you."
"Friendly and happy experience".
"Everyone was happy and helpful. Just what I needed"