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Repeat Prescriptions

Please Note: We are experiencing unprecedented demand in the Surgery Dispensary so we would urge patients to use the Dispensary in a timely and responsible fashion

  • Please do not request your prescription/medicines early. It will not be processed until it is due
  • We require 4 working days to prepare prescriptions/medicines. Please do not come to the practice to collect before this time as it will not be ready
  • We are receiving a huge number of requests for medication that patients have not had for many months or even years “just in case”. This is especially true of inhalers. This is endangering supplies for those who need such medication on a regular basis. We will not be issuing any medication that has not been used by the patient in the past 2 years. If you are requesting this medication because you feel unwell, please speak to a receptionist and your situation will be medically assessed.

Thank you for your understanding

Dispensing Patients who cannot collect their medications

In the first instance, dispensing patients must do their best to arrange collection and drop off of dispensed medication by a duly authorised person such as family member, friend or carer.  Where this is not possible, then the Practice would signpost the patient to a local volunteer and/or NHS Volunteer Responder service who may deliver and collect their prescription.  If for whatever reason, this is not possible, then the Practice would either deliver the medicine themselves or instruct another local Pharmacy to do so.

Prescription Requests

In an effort to severely limit the handling of paper prescriptions, we are no longer accepting paper prescriptions from patients. We would ask our patients [except our dispensing patients - those who get their medicines directly from us] to please use the POD Prescription Ordering Direct service as outlined below.

If you are a Dispensing Patient [i.e. you have been told that you can have your medicines dispensed directly by us], then we would ask that if at all possible, you sign up for online repeat requests. If you do not have access to the internet, then dispensary will take your request over the telephone. See here for Online Services - *You cannot unfortunately use the HealthEra App - this is for non-dispensing patients only

Please consider our dispensary staff as we are doing our best to keep them safe and protected from the virus so want to limit what they have to handle. For this reason, we would also ask that you pay by card rather than cash.

Prescription Ordering Direct (POD) For *Non Dispensing* Patients

If you are on long-term medication you can order repeat prescriptions by telephoning the Prescription Ordering Direct service (POD) on 0300 131 1100.

Your details will be checked and your prescription processed and sent electronically to the surgery for authorisation.

Once authorised the prescription will be sent electronically to the Pharmacy of your choice.

This service is provided by Dartford, Gravesham & Swanley Clinical Commissioning Group.

You can also download the HealthEra app if you are having difficulty getting through on the phone. Normally, requests are dealt with within 3-working days but during the current crisis, requests may take longer. You can download the app here:

Healthera

Prescription Prepayment Scheme

Save money on NHS prescriptions by prepaying for them.

You can pay a set price for prescriptions for 3 or 12 months, no matter how many you need.

A prescription costs £9.15 per item, but prepaying for an unlimited number of prescriptions is:

  • £29.10 for 3 months
  • £104 for 12 months (or 10 Direct Debit instalments of £10.40)

How it works

We do not send out plastic cards any more because they take time to reach you. They are also costly to the NHS and the environment.

We can send your certificate details by email, or you can print them at the end of the service.

Show your certificate details when you collect your prescription. You can collect prescriptions straight away, if your start date is today or earlier.

Buy-prescription-prepayment-certificate-here

What is the Electronic Prescription Service (EPS)?

EPS is an NHS-funded service in England. It gives you the chance to change how your GP sends your prescription to the healthcare professional you choose to get your medication or appliances from.

What does this mean for you?

  • If you currently collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the pharmacy, saving you time.
  • You can choose where to get your medication from because it can be collected from a pharmacy near where you live, work or shop.
  • You may also not have to wait as long at the pharmacy as there will be more time for your repeat prescriptions to be prepared
  • To download a nomination form which you can fill out and bring into either the surgery or your nominated chemist click here
  • We are upgrading to the next phase of the Electronic Prescription Service (EPS4) which will mean that almost all our prescriptions will be processed electronically from 12/06/2020

    Electronic prescriptions help save the NHS money.

    You will receive your prescriptions in the same way as you do now.

    Read more about EPS on the NHS website.

*Please note - if you are dispensing patient, this will not affect you*

Repeat Medication/Dispensing of Medication – The Rules in Brief

  • Please allow at least 3* full working days for your routine repeat prescription *(this will be longer during the current COVID-19 crisis)
  • Please allow longer if you are requesting something that is not on repeat
  • Please take note of reminders to book a medication review or this will also delay your prescription
  • Please book your medication review in good time. A ‘routine’ consultation slot is all that is necessary
  • Please put your medication request into the dispensary in good time - our staff has very high volumes of requests to deal with
  • The dispensing/reception staff will not disturb a GP who is in Surgery to get a prescription signed because you have left it too late and have run out of medication - you will be asked to return later the same day or the following day
  • Thank you to all our patients who put their requests into dispensary in a timely fashion

Repeat Prescriptions

Repeat prescriptions will be issued at the doctor's discretion via our dispensary. Requests should be made using computer-printed repeat slips. Please allow three full working days before collection and make an extra allowance for weekends and public holidays or if there are any queries around non-repeat medication being requested as this takes longer to sort out. Repeat requests can be made by post if you wish your prescription to be posted to you - please enclose a stamped addressed envelope (but allow longer for this). We now offer electronic prescription services where you can nominate a chemist (if you are not a dispensing patient) for your repeat prescriptions to be automatically sent to.

Medication Review

Patients will be required to be seen at least once a year for a review of their repeat medication. We now have an in-house Pharmacist who carries out these reviews. Patients are asked to book their medication review two weeks ahead as soon as they are informed via their repeat slip that a medication review is due, this ensures that urgent slots are not taken up for 'non urgent' issues. If you do not arrange this in good time, you will be at risk of running out of your medication as the GP cannot keep reissuing the medication without reviewing the patient. Please do not leave booking your review until the ‘last minute’ as you may find there are no suitable appointment slots available. A routine appointment is all that is required. Please let your doctor know if you are taking any other medication not prescribed by us, i.e. over the counter medication, herbal remedies, vitamin or health supplements or medication prescribed and dispensed for you by a hospital.

A repeat request post box is located in the dispensary waiting area. There is also a post box in Devon Road when the surgery is closed.

Dispensing

Patients living more than 1.6km from their nearest chemist can collect medication from our dispensary but must register for this service. Requests for repeat medications are made in the same way as for repeat prescriptions.

Dispensary Opening Hours

Owing to staff shortages because of the current COVID-19 pandemic, we have adjusted dispensary opening hours in an effort to deal with the greatly increased requests for prescriptions and medication. Please bear with us during this difficult time. Please do not phone the dispensary unless it is urgent. We are bringing in extra help but anything you can do to limit the amount of phone calls and visits to the dispensary would be greatly appreciated. The new opening hours operational from today [30th March 2020] are as follows:

Monday 08.30 - 13.00 then re-opens 15.30 - 18.30
Tuesday 08.30 - 13.00 then re-opens 15.30 - 17.30
Wednesday 08.30 - 13.00 then re-opens 15.30 - 17.30
Thursday 08.30 - 13.00 then re-opens 15.30 - 17.30
Friday 08.30 - 13.00 then re-opens 15.30 - 18.30
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